Porting Policy & Procedure

Number porting is the process by which you transfer your phone number from one service provider to another.

• There will be a one time fee per number port
• Estimated completion for simple ports is 7 business days
• Non-simple ports' estimated completion may take 15 business days or more

For each port request, we require two documents:

1. Letter of Agency (LOA) Form - must be signed by End Customer where the signer matches what is on file with the existing carrier. Please ensure the LOA lists all numbers porting, the customer information, and either a wet signature or valid signature through Docusign or another similar method.
2. The most recent copy of your Phone Bill (all pages) for the number(s) that will be ported from the existing carrier.

(Note: Some accounts may require a PIN/Passcode for porting)

• If an exception occurs with your request, you will be notified by email. Depending on the nature of the exception, we may need to resubmit the port-out request with the current carrier. Unfortunately, some carriers consider this to be an entirely new request and therefore have several additional days to respond.
• If you have not responded to an exception, we will attempt to contact you again. If we do not hear back within 14 days, we will cancel the port request. You could always submit a new request with any corrected information.

• You will receive an email from us once the port request has been submitted.
• We will notify you once your request is approved by the current carrier with a FOC date.

• Please DO NOT disconnect your service with your current service provider or make any account changes, as this will cause a delay in porting your number(s). You must keep the service until the porting process is complete.
• Please ensure that you settle your account balance and any outstanding charges with your current service provider or they may not release the number(s) to us.
• AFTER the number(s) are successfully ported to Callifi, if there are any remaining lines or services with your previous carrier that you do not intend to keep, it is your responsibility to contact them to cancel your account and avoid any unexpected charges.

As defined by the FCC, simple ports: (1) do not involve unbundled network elements (2) involve an account only for a single line (3) do not include complex switch translations (e.g., Centrex, ISDN, AIN services, remote call forwarding, or multiple services on the loop/line) (4) do not include a reseller. These are typically ports with less than 20 numbers.

Submission to Losing Carrier: Within 2 business days

Estimated completion: 7 business days

A non-simple port is any port that does not qualify as a simple port. Ports with more than 20 numbers and multi-line accounts qualify as non-simple ports and may require project management.

Submission to Losing Carrier: Within 4 business days

Estimated completion: 15 business days or more

• Incorrect spelling of the end customer name (e.g. Submitted “Alpha Corp” instead of “Alpha Beta Inc”).
• Incorrect service address (e.g. Wrong street name or incorrect zip code).
• One or more of the telephone numbers submitted is inactive.
• Not providing an account number.
  

If you need help with your account or services, Contact us!
If you still wish to port your number(s) out of Callifi, you may contact the new carrier to initiate the port request with them.

Note: To ensure a successful port out process, make sure your account balance with Callifi is settled.