Callifi Knowledge Base help

Aastra Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:15:09+00:00

Aastra Telephone User Guides [Aastra 9133i SIP IP Phone User Guide] [Aastra-480i CT Telephone User Guide] [Aastra 480i SIP Telephone User Guide]

Adjust speakerphone volume

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T13:38:00+00:00

Adjust speakerphone volume 1. Drag the Volume slider on Active Calls window: [Adjusting speakerphone volume in Active Calls window] 2. Click Volume button on Floating Window and drag the slider to adjust volume: [Adjusting speakerphone volume in floating window]

Answer

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T09:53:40+00:00

Answer New calls display in these ways: * A flashing amber line button * An animated icon and caller ID * A flashing red light on your handset To answer the call, lift the handset. Or, press the flashing amber session button, Answer, the unlit headset button, or the speakerphone button.

Auto answer

Anonymous (anonymous@undisclosed.example.com) — 2023-02-10T11:18:42+00:00

Auto answer There are several options for auto answers. Immediate auto-answer 1. Open Settings, then SIP Settings. 2. In Auto answer incoming call dropdown choose Always option: [Enable auto answer] When you have an incoming call it will be answered automatically without a sound notification.

Avaya Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:20:14+00:00

Avaya Telephone User Guides [Avaya IP Office 4620 User Guide] [Avaya IP Office 5601 User Guide] [Avaya IP Office 5620 Phone User Guide]

Call forwarding

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T14:31:00+00:00

Call forwarding Call Forwarding feature requires softphone to be up and running. 1. Click Call Forwarding dropdown on the main window: [SIP softphone call forwarding] 2. Click Add Phone Number: [Add phone number for call forwarding] 3. Enter phone number for call forwarding: [Enter phone number for call forwarding] Phone number must have the same format you use to dial that number manually in softphone.

Call History

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:59:41+00:00

Call History View Call History * Press Applications . * Scroll and select Call History. * Select a line to view. Your phone displays the last 150 missed, placed, and received calls. * To view details for a call, scroll to the call, press More

Call phone number from clipboard

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T18:08:18+00:00

Call phone number from clipboard 1. Open Settings window and navigate the Clipboard section: [Clipboard integration section] 2. Enable the Monitor clipboard option: [Enable Monitor clipboard option] 3. Clipboard contains the phone number window will pop-up at bottom-right screen corner when you copy phone number to clipboard:

Call recording

Anonymous (anonymous@undisclosed.example.com) — 2022-07-18T20:33:44+00:00

Call recording You can enable or disable automatic call recording. You can also start and pause call recording for an active call. Floating window Click Start call recording\Pause call recording on floating window: [Start/pause call recording in floating window] Active Calls window Click Start call recording\Pause call recording on Active Calls window:

Call Transfer

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T15:57:00+00:00

Call Transfer You can transfer active call to your coworker, if your PBX supports that functionality. There are two types of call transfer: * Blind transfer - immediately passes a call to a contact you've selected * Attended transfer - you are first connected to a contact, so you can ensure he or she answers or to pass along information. The original call can then be transferred at any time.

Call waiting

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T14:45:00+00:00

Call waiting Softphone doesn't support switching between several active calls, but you can choose one of call waiting options: * Reject new call and send 486 Busy Here SIP message. This is default option. * Hold on new call until you complete your current call.

Cisco IP Phone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-24T12:00:27+00:00

Cisco IP Phone User Guides [Cisco SPA504G 4-Line IP Phone] [Cisco SPA508G 8-Line IP Phone] [Cisco SPA509G 12-Line IP Phone] [Cisco SPA512G 1-Line IP Phone] [Cisco SPA514G 4-Line IP Phone] [Cisco SPA525G 5-Line IP Phone] [Cisco IP DECT 6800 Series User Guide] [Cisco IP DECT 6823 Handset Quick Start Guide] [Cisco IP DECT 6825 Handset Quick Start Guide] [Cisco IP Phone 6800 Series Multiplatform Phones User Guide] [Cisco IP Phone 6841 and 6851 Multiplatform Phones Quick Start Guide] [Cis…

Cisco, Yealink XML remote phone book synchronization

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:22:00+00:00

Cisco, Yealink XML remote phone book synchronization Softphone can synchronize with remote phone book. The remote phone book should be Cisco, Yealink XML file format located on shared network folder or HTTP/HTTPS web-server. [Download Cisco, Yealink XML remote phone book example] 1. Open Settings - Contacts

How to clear Contacts and Call history?

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T13:01:00+00:00

How to clear Contacts and Call history? 1. Exit softphone. [Exit app] 2. Find up the softphone settings folder on your computer. The default location is: If you're using Windows: C:\Users\[WINDOWS-USER]\AppData\Local\SoftphonePro [WINDOWS-USER] is your Windows user name.

Google Chrome Click-to-Call Extension

Anonymous (anonymous@undisclosed.example.com) — 2023-02-10T15:06:42+00:00

Google Chrome Click-to-Call Extension You need to install a Google Chrome extension to make outbound calls using softphone. Install the extension Add extension to your Google Chrome browser. [Add extension to Chrome] Configure the extension Enable click-to-call links 1. Click softphone extension's icon in your browser to open extension settings:

Conference

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:21:17+00:00

Conference * From an active call, press Conference . * Make a new call. * Press Conference again (before or after the party answers). The conference begins and the phone displays “Conference”. * Repeat these steps to add more participants.

Contact presence indication (BLF)

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:08:00+00:00

Contact presence indication (BLF) Softphone can display presence indication status icon for hosted or on-premise PBX SIP account. PBX should be properly configured to allow presence indication subscription and notification (also known as BLF). 1. Select Contact on

Conference

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T16:02:00+00:00

Conference You can make Conference from an existing call and add the required number of new participants. How to create Сonference? 1. Сlick Add to conference button on Active Calls window during the conversation. The current call will be replaced by Conference.

Dial

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T09:44:43+00:00

Dial To place a call, pick up the handset and enter a number. Or, try one of these alternatives. Redial Last Number Press Redial to redial on your primary line. To redial on another line, press the line button first. Dial On-Hook 1.Enter a number when the phone is idle.

Directories

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T11:04:27+00:00

Directories * Press Contacts . * Scroll and select a directory. * Use your keypad to input search criteria. * Press Submit. * To dial, scroll to a listing and press Dial.

How to disable automatic call recording

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T12:18:00+00:00

How to disable automatic call recording If your softphone is connected to cloud or on-site PBX that provides call recording functionality, you can disable call recording. 1. Open Settings - SIP Settings section. 2. Disable Start call recording automatically

Divert

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:34:07+00:00

Divert Press Divert when the call is ringing, active, or on hold. Divert redirects an individual call to voicemail or to another number set up by your system administrator.

Email notification settings

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T15:13:08+00:00

Email notification settings With Fax we give you the ability to customize how you receive email notifications for inbound and outbound faxes. These can be set on the account level which will affect all users on the account, or on a user level. Note:

Forward All

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:44:42+00:00

Forward All * To forward calls received on your primary line to another number, press Forward all. * To forward calls to another number, enter a phone number. * To forward all calls to voicemail, press Messages * To cancel call forwarding, press

Getting Started with tags

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T17:54:56+00:00

Getting Started with tags Tags allow you to mark faxes as well as fax numbers to help easily identify and search for specific groups of faxes. You can filter in your history's filter settings for a specific tag to easily search for a group of faxes.

Google Contacts phone book synchronization

Anonymous (anonymous@undisclosed.example.com) — 2023-02-10T15:06:53+00:00

Google Contacts phone book synchronization Softphone can synchronize address book with Google Contacts. You can't add or modify Google Contacts with softphone. 1. Open Contacts - Google Contacts settings section: [Open Contacts - Google Contacts] 2. Enter address book display name in

Grandstream IP Phone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T16:06:11+00:00

Grandstream IP Phone User Guides [Grandstream GXP2130 Enterprise IP Phone User Guide] [Grandstream GXP2140 Enterprise IP Phone User Guide] [Grandstream GXP2160 Enterprise IP Phone User Guide] [Grandstream GXP2200 Enterprise IP Phone User Guide] [Grandstream GXP2124 Enterprise IP Phone User Guide] [Grandstream GXP1400 Enterprise IP Phone User Guide]

Grandstream VoIP Gateway User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:07:46+00:00

Grandstream VoIP Gateway User Guides [Grandstream HT502 Dual FXS Port Analog Telephone Adaptor] [Grandstream HT503 FXS/FXO Port Analog Telephone Adaptor] [Grandstream HT701 Analog Telephone Adaptor] [Grandstream HT702 Analog Telephone Adaptor] [Grandstream HT704 Analog Telephone Adaptor] [Grandstream Gateway GXW410x Analog VoIP Gateway] [Grandstream Gateway GXW400x Analog VoIP Gateway] [Grandstream Gateway GXW42xx Analog VoIP Gateway]

Hold and unhold an active call

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:13:00+00:00

Hold and unhold an active call 1. During the call click Hold button in the Active Calls window or in the Floating Window: [Put the call on hold in Active Calls window] [Put the call on hold in the Floating Window] If you can't see Hold button in the Floating Window, click More actions button: [Show more actions in the Floating Window] 2. The person you're talking to will be listening to the music on hold.

Hold

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:00:41+00:00

Hold * Press Hold . The hold icon appears and the line button flashes green. * To resume a call from hold, press the flashing green line button, Resume, or Hold.

How do I change or reset my password

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T17:19:09+00:00

How do I change or reset my password Click your name (user) in the bottom left, Click “settings” Click on the “Security” tab at the top Here, you must enter your current password as well as your desired password Resetting your password (if forgotten)

How do I download/print a fax

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T17:24:48+00:00

How do I download/print a fax Click “History” on the left side panel, click the 3 dots on the row of the fax you want to download/print. To print, click the View/Print option and then click the Print button after the fax opens. To download, click the Download option and the fax will instantly download as a PDF.

How do I view fax history or find a fax

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T13:30:12+00:00

How do I view fax history or find a fax Click “history” on the left panel You can choose between viewing All, Inbound or Outbound fax history by selecting the tabs above the grid. Using the search field will automatically narrow results by your query. Clicking the arrow will drop down the section allowing you even more options to filter by date range, user (if you are an Admin), and status of the fax. Make sure to hit

How to check the status of a fax

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T13:59:41+00:00

How to check the status of a fax Checking the status of a fax can be done by looking on the History page. This page is accessible from the main view: The far-left column of each fax will show the status of that fax. A green check mark means the fax was successful.

How to create a contact (address book)

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T16:52:45+00:00

How to create a contact (address book) The contacts module can be accessed from the main nav by clicking the contacts icon. To create a single contact simply click the “Create” button and enter the requested information. You will have options at the bottom of the contact record allowing you to keep the contact private to your user or available for anyone in the account to see. The same goes for being able to edit the contact.

How to delete a fax

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T15:42:38+00:00

How to delete a fax Deleting a fax from your history is quick and easy. Just follow these steps: Go to the history tab in the app Select the checkbox by the fax you would like to delete, select archive then select show archive at the bottom.

How to prevent main window popping on incoming or outgoing call?

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T12:46:00+00:00

How to prevent main window popping on incoming or outgoing call? How to prevent main window popping on incoming call? Navigate to Display section in Settings window and uncheck the Show Main Window when answering an incoming call option: [Prevent main window popping up on incoming call] How to prevent main window popping on outgoing call?

How to schedule a fax to send at a specific day and time

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T12:06:25+00:00

How to schedule a fax to send at a specific day and time Users can schedule a fax to send at some day or time in the future directly through the web portal utilizing the “Send Later” feature. Simply compose a fax like you normally would by entering the receiving fax number, using a cover page if you choose, and adding your files to fax.

How to send a fax from email

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T13:03:12+00:00

How to send a fax from email One of the features of Fax is the ability to send and receive faxes right from your email. Below you will find instructions on how to do this. Note: This feature will only work from an email address associated with an active account in our system.

How to transfer program data (SIP accounts, contacts, history, recordings) to a new computer

Anonymous (anonymous@undisclosed.example.com) — 2022-07-14T20:52:00+00:00

How to transfer program data (SIP accounts, contacts, history, recordings) to a new computer 1. Download softphone and install it on a new computer. 2. Find up the settings folder on your old computer. The default location of settings folder is: C:\Users\[WINDOWS-USER]\AppData\Local\SoftphonePro

How to use File Converter

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T15:49:35+00:00

How to use File Converter The File Converter is a feature that allows users to upload a variety of different file types and have them converted and downloaded as a single PDF or TIFF. To get started, click in the file converter box to upload or drag and drop the desired files from your computer.

Hubspot CRM Integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T19:07:10+00:00

Hubspot CRM Integration You can see the Hubspot CRM customer name (Contact and Account) matching the caller phone number. Click customer name link to open Hubspot CRM customer page. If you want to make outbound calls from Hubspot CRM using softphone, you can use

Import phone book from CSV file

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T15:40:00+00:00

Import phone book from CSV file You can import your CSV file with UTF-8 encoding to softphone address book. For each phone number the type can be specified: Mobile, Work, Ext (Extension), Home, Other. If there type is not specified for a certain number, then the

Intelligent Proximity

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T12:18:40+00:00

Intelligent Proximity (Applicable to Cisco IP Phone 8851 and 8861; not supported by the Cisco IP Phone 8851NR.) If your administrator has enabled this feature, you press the second line button to open the Bluetooth menu to pair and connect your smartphone or tablet. After your smartphone or tablet connects, its name displays on the second line label and you use this line to manage your smartphone or tablet calls. You can also use the Hands-free 2-way audio entry in the Bluetooth menu.

Inter-Tel Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:23:42+00:00

Inter-Tel Telephone User Guides [Inter-Tel Axxess IMX Keyset Telephone User Guide]

Jabra Evolve, Engage, Biz headset series integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:49:00+00:00

Jabra Evolve, Engage, Biz headset series integration You can use Jabra headset or call control unit accessory functional buttons Answer, Reject, Hangup and Hold\Unhold to control call. Jabra headset integration setup 1. Download and install Jabra Direct for Windows from Jabra official web-site.

Letter of Agency (LOA) Form

Anonymous (anonymous@undisclosed.example.com) — 2023-03-22T19:17:05+00:00

Letter of Agency (LOA) Form A Letter of Agency (LOA) is a legal document that authorizes Callifi, a telecommunications provider, to act on behalf of you or your business. This agreement permits Callifi to manage your telephone services and make necessary changes to your account, including the porting of phone number(s) to Callifi.

«You have exceeded the maximum number of users» message

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:31:00+00:00

«You have exceeded the maximum number of users» message Your license key contains information about maximum number of users. When you see the «You have exceeded the maximum number of users» message, it means that the maximum number of concurrent softphone users has been reached. If you exit softphone on a certain computer then you'll be able to run the application on another computer

«The license key has expired» message

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:35:00+00:00

«The license key has expired» message If you see the «The license key has expired» message, it means that your time limited license key has expired. If you purchased the lifetime softphone license you shouldn't see that message.

«The license key is not suitable for this program version» message

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:33:00+00:00

«The license key is not suitable for this program version» message If you see the «The license key is not suitable for this program version» message, it means that your license key was purchased for older or newer program version. You need to install an appropriate program version.

Macrotel Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:25:36+00:00

Macrotel Telephone User Guides [Macrotel MT-16T Key Phone User Guide]

Missed call e-mail notification

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T14:37:00+00:00

Missed call e-mail notification 1. Click Email notification dropdown on the main window: [Missed calls email notification option] 2. Click Add Email: [Click Add email to notify about missed calls by email] 3. Enter your email address to receive email notifications: [Enter email address to receive email notifications on missed calls] 4. Click Email notification on main window and select email address: [Turn on email notification on missed calls in SIP softphone]

Mute and unmute microphone

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T14:25:00+00:00

Mute and unmute microphone Floating Window 1. Click Mute Microphone button on Floating Window: [Mute microphone in floating window] 2. Click the same button once again to unmute microphone. Active Calls Window 1. Click Mute Microphone button on Active Calls Window: [Mute microphone in Active Calls Window] 2. Click the same button once again to unmute microphone.

Mute

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:26:28+00:00

Mute * While on a call, press Mute . The button glows to indicate that mute is on. * Press Mute again to turn mute off.

Navigation

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T12:11:23+00:00

Navigation Where are the Line Buttons? Line buttons are located on the left side of the phone screen. Buttons that are not assigned to phone lines can be used for speed-dials and other features. Contact your system administrator for more information.

NEC System Installation and Maintenance

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T08:31:44+00:00

NEC System Installation and Maintenance [NEC Electra Elite 48/192 Telephone System Programming Manual]

NEC Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:30:44+00:00

NEC Telephone User Guides [NEC Electra Elite IPK Telephone User Guide] [NEC DTerm 2000 IPS Telephone System] [NEC SV8100 Telephone Quick Guide] [NEC Electra Elite IPK II Multiline Telephone User Guide]

Norstar Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:33:54+00:00

Norstar Telephone User Guides [Norstar M7310 Telephone User Guide]

Nortel Networks Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:37:28+00:00

Nortel Networks Telephone User Guides [Nortel Networks T7208 Telephone User Card] [Nortel Networks T7316 Telephone User Card]

Outbound Calling in Google Sheets

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T18:33:00+00:00

Outbound Calling in Google Sheets Feature is supported only in Google Chrome. You can make outbound calls from Google Sheets using softphone. Add this extension to your Google Chrome browser to enable this feature. [Add extension to Chrome] There are two ways to make outbound calls from Google Sheets.

Outbound calling in Microsoft Office Еxcel

Anonymous (anonymous@undisclosed.example.com) — 2023-02-10T15:06:11+00:00

Outbound calling in Microsoft Office Еxcel Install the Softphone - Microsoft Office Excel Add-in to use click-to-call feature in Microsoft Office Excel. Click the Download Add-in button on Settings - Integration - Microsoft Excel window. 1. Dial the phone number in selected cell

Panasonic Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:40:49+00:00

Panasonic Telephone User Guides [Panasonic Easa Telephone KX-T61610 User Guide]

Pipedrive CRM Integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T19:23:50+00:00

Pipedrive CRM Integration If you want to make outbound calls from Pipedrive CRM using softphone, you can use Chrome browser extension. 1. Open Integration - Pipedrive CRM settings section: [Pipedrive CRM integration] 2. Copy app ID from integration settings: [Copy ID from integration settings] 3. Click Enable: [Enable Pipedrive CRM integration] 4. If you're not logged in Pipedrive CRM you'll see the Pipedrive authorization window. Enter your Pipedrive login and password.

Plantronics headset integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T17:55:00+00:00

Plantronics headset integration You can use Plantronics headset or call control unit accessory functional buttons Answer, Reject, Hangup and Hold\Unhold to control call. Plantronics headset integration setup 1. Download and install Plantronics Hub from Plantronics official web-site.

Polycom IP Phone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T16:33:20+00:00

Polycom IP Phone User Guides [Polycom VVX500 IP Phone] [Polycom VVX600 IP Phone] [Polycom VVX400 and Polycom VVX410 IP Phones] [Polycom VVX300 and Polycom VVX310 IP Phones] [Polycom VVX Expansion Module] [Polycom VVX Color Expansion Module] [Polycom Soundstation IP 5000 Conference Phone] [Polycom Soundstation IP 6000 Conference Phone] [Polycom Soundstation IP 7000 Conference Phone]

How to enable compact incoming call notification window?

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T13:18:00+00:00

How to enable compact incoming call notification window? Softphone by default displays an incoming call notification window in the center of the screen above the rest of the windows: [Incoming call's large notification window] If you are not satisfied with the size and position of this window above other applications, configure softphone that when a call comes in, a small notification window is displayed in the bottom right corner of the screen:

Porting Policy & Procedure

Anonymous (anonymous@undisclosed.example.com) — 2023-03-22T14:47:46+00:00

Porting Policy & Procedure Overview Number porting is the process by which you transfer your phone number from one service provider to another. * There will be a one time fee per number port * Estimated completion for simple ports is 7 business days

Pre-recorded voicemail drop

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T15:28:00+00:00

Pre-recorded voicemail drop 1. Open Pre-recorded audio messages settings section: [Pre-recorded audio messages configuration section] 2. Enter pre-recorded message Name: [Enter message name] 3. Click the Browse button to select audio file or Record button to start audio recording: [Click Browse or Record button] 4. Click the Play button to listen pre-recorded audio message.

Print Driver - Getting Started

Anonymous (anonymous@undisclosed.example.com) — 2023-04-11T13:30:12+00:00

Print Driver - Getting Started The Print to Fax driver is a simple Windows application that allows you to send a fax directly from any application that allows you to Print. To get started, you must first [download] and install the driver. Installation instructions:

Receiving inbound faxes

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T12:29:34+00:00

Receiving inbound faxes Faxes can be received and viewed in multiple places but the main repository for inbound (and outbound) faxes is on the History page. Fax history will show a complete record of every single fax received (and sent) from your account.

How to restore windows position?

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T13:06:00+00:00

How to restore windows position? 1. Navigate to Display section in Settings window. 2. Check the Reset window positions option: [Restore windows position] 3. Click Save button to save softphone settings.

Sending a fax from the secure web application

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T11:45:48+00:00

Sending a fax from the secure web application Log into your account at Enter your 10-digit fax destination number in the box next to the flag icon You can also use the contact button to simply select a recipient from your contact list. In this case you do not need to type out the fax number, the system will automatically send to the fax number associated with the contact

Setting Caller ID

Anonymous (anonymous@undisclosed.example.com) — 2023-02-15T15:22:57+00:00

Setting Caller ID First you will click your initials in the bottom left part of your screen. Then click the Your settings. Next, click the 'Fax' tab at the top. Then you will see 'Fax Caller ID', and this is where you will put in the fax number that is owned by your account.

Settings

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T11:44:43+00:00

Settings Volume The Volume bar is located to the left of the keypad. * To adjust the handset, headset, or speakerphone volume, press Volume when the phone is in use. * To adjust the ringer volume, press Volume on the left (-) or right (+). *

Setup windows layout

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T12:30:00+00:00

Setup windows layout 1. Click main menu button in the top-left corner of the main window and choose program windows to display: [Setup windows layout] 2. You can drag program windows on a screen and stick them one to another.

Shoretel Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:42:38+00:00

Shoretel Telephone User Guides [Shoretel IP-560 Phone User Guide]

How to improve VoIP call quality

Anonymous (anonymous@undisclosed.example.com) — 2022-07-14T18:29:00+00:00

How to improve VoIP call quality There are 4 major factors that affect VoIP call quality: headset, computer performance, network adapter and Internet connection. 1. Headset We strongly recommend to use USB headsets. It's even better to use call center USB headsets with noise cancelling microphones for the best call quality. Jabra and Plantronics are well known for their high quality call center USB headsets.

Snom IP Phone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-23T16:35:36+00:00

Snom IP Phone User Guides [snom 710 IP Phone] [snom 720 IP Phone] [snom 760 IP Phone] [snom 821 IP Phone] [snom 715 IP Phone] [snom IP Phone D785 User Manual] [snom D785 Quick Reference Guide] [snom IP Phone D717 User Manual] [snom D717 Quick Reference Guide] [snom IP Phone D735 User Manual] [snom D735 Quick Reference Guide] [snom D120 Quick Reference Guide] [snom D765 Desk Telephone User Manual] [snom D725 Desk Telephone User Manual] [snom M10 KLE SIP DECT 4-Line Handset User Man…

SIP account setup

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T12:17:00+00:00

SIP account setup 1. Click the main menu button in the top-left corner of main window. 2. Click Settings in the main menu. 3. Navigate to SIP Accounts section at the left panel: [SIP accounts] 4. Click Add Account button: [Add SIP account] 5. Enter your SIP account settings in the appropriate fields:

Sprint Telephone System Installation and Maintenance

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T08:33:47+00:00

Sprint Telephone System Installation and Maintenance [Sprint Protege 616 Installation and Maintenance Manual]

Sprint Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T17:49:56+00:00

Sprint Telephone User Guides [Sprint Protege User Guide – Telephone without Display] [Sprint Protege Keyset Telephone – With Display – Quick Reference Guide] [Sprint Protege Keyset Telephone – Without Display – Quick Reference Guide] [Sprint Protege 616 Keyset Telephone – With Display – User Guide]

Tadiran System Installation and Maintenance

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T10:04:05+00:00

Tadiran System Installation and Maintenance [Tadiran Coral – Sentinel Pro Conference Bridge – Manager Administration Guide] [Tadiran Sentinel Pro Installation Procedure and Reference Manual]

Tadiran Telephone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T10:37:24+00:00

Tadiran Telephone User Guides [Tadiran Coral Voicemail] [Tadiran Coral IPX] [Tadiran Coral IPx T207 & T208 SIP] [Tadiran Coral IPx FlexSet 120 & 120S] [Coral IPx Standard VoiceMail] [Coral IPx FlexSet 280 IP Telephone] [Tadiran Emerald ICE Quickstart] [Tadiran Emerald ICE 28 Button Set] [Tadiran Emerald ICE 14 Button Set] [Emerald ICE Single Line Port] [Emerald ICE Flash VM] [Tadiran Coral IPX – uCMC Unified Messaging System Pocket Guide] [Tadiran Coral Flexicom – Coral Messaging Ce…

Tips

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T12:24:01+00:00

Tips How Can I Keep Track of Multiple Calls? Line button colors indicate call states and can help you stay oriented when handling multiple calls including shared lines: * Ringing call—Flashing amber * Connected call—Solid green * Held call—Flashing green

Toshiba System Installation and Maintenance

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T10:06:22+00:00

Toshiba System Installation and Maintenance [Toshiba Strata DK Telephone System – System Admin Guide]

Toshiba Telephone System User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-22T08:26:38+00:00

Toshiba Telephone System User Guides [Toshiba Strata CIX100 IP Telephone System User Guide] [Toshiba Strata CIX200 IP Telephone System User Guide] [Toshiba Strata CIX670 IP Telephone System User Guide] [Toshiba Strata DK Telephone System]

Transfer

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:10:47+00:00

Transfer * From an active call, press Transfer . * Enter the transfer recipient’s phone number. * Press Transfer again (before or after the party answers). The transfer completes. Direct Transfer You can transfer the active call to the held call either on the same line or across lines

USB Charging

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T12:14:21+00:00

USB Charging To charge your mobile phone, use the side USB port of the Cisco IP Phone 8851 or 8851NR, or use the side or back USB port of the Cisco IP Phone 8861. To charge your tablet, use the back USB port of Cisco IP Phone 8861.

Using redial

Anonymous (anonymous@undisclosed.example.com) — 2022-07-15T13:22:00+00:00

Using redial Click Redial button in the Active Calls window: [Using softphone redial]

Voicemail

Anonymous (anonymous@undisclosed.example.com) — 2023-02-16T10:32:12+00:00

Voicemail New message indicators: * A solid red light on your handset * A stutter dial tone (if available) * The voicemail icon and number display on the screen along with one idle session button Listen to Messages Press Messages and follow the voice prompts. To check messages for a specific line, press the line button first.

Yealink IP Phone User Guides

Anonymous (anonymous@undisclosed.example.com) — 2023-02-21T16:50:53+00:00

Yealink IP Phone User Guides [Yealink T22P IP Phone] [Yealink T26P IP Phone] [Yealink T28P IP Phone] [Yealink T32P IP Phone] [Yealink T38G IP Phone] [Yealink T48G IP Phone] [Yealink T46G IP Phone] [Yealink T42G IP Phone] [Yealink T41P IP Phone] [Yealink EXP40 IP Phone Expansion Module] [Yealink EXP39 IP Phone Expansion Module]

Zendesk Integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T18:58:38+00:00

Zendesk Integration This integration allows you to see Zendesk customer information in softphone Incoming Call Notification and Active Calls windows. You can also click on customer name to open Zendesk profile. If you want to make outbound calls from Zendesk using softphone, you can use

Zoho CRM Integration

Anonymous (anonymous@undisclosed.example.com) — 2022-07-28T18:56:20+00:00

Zoho CRM Integration You can see the Zoho CRM Lead, Contact or Account name matching the caller phone number. Click Lead, Contact or Account name to view detailed information on Zoho CRM. If you want to make outbound calls from Zoho CRM using softphone, you can use